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Usefulness and relevance

Characteristic Name: Usefulness and relevance
Dimension: Usability and Interpretability
Description: The data is useful and relevant for the task at hand
Granularity: Information object
Implementation Type: Process-based approach
Characteristic Type: Usage

Verification Metric:

The number of tasks failed or under performed due to the lack of usefulness and relevance of data
The number of complaints received due to the lack of usefulness and relevance of data

GuidelinesExamplesDefinitons

The implementation guidelines are guidelines to follow in regard to the characteristic. The scenarios are examples of the implementation

Guidelines: Scenario:
Define the content of the information object based on the user requirements (as required by the task at hand) and also considering all other compliance requirements so that the information is relevant and legitimate (1) Customer invoice should contain information for the customer to understand his liability and for the delivery person to understand the point of delivery and the tax department to verify the applicable tax amount.
Regularly monitor the changes to the internal operational environment ( business process changes etc) and find out what are the new information requirements emerge due to the changes, and provide for them by amending the information structures (1) Time stamp became an important attribute for GRNs (goods receipts notes) when Lean manufacturing started as all raw materials are expected to receive by six hours before production (GRN-record, and the time stamp -attribute)
Regularly monitor the changes in the external environment find out the new information requirements emerge due to such changes and provide for such data needs (1) Competitors' rates have become important to price the existing products during the recession period since the traditional costing method does not give a competitive price.
Regularly check with knowledge workers to find out how their operations/decisions can be performed better with new data available to them and provide for such data in the information system (1) An hourly working progress report is useful in identifying the bottlenecks in production lines and balance the lines
Monitor and measure the user satisfaction about the information provided (1) User satisfaction survey

Validation Metric:

How mature is the process to maintain usefulness and relevance of data

These are examples of how the characteristic might occur in a database.

The Definitions are examples of the characteristic that appear in the sources provided.

Definition: Source:
1) The Characteristic in which the Information is the right kind of Information that adds value to the task at hand, such as to perform a process or make a decision.

2) Knowledge Workers have all the Facts they need to perform their processes or make their decisions.

 ENGLISH, L. P. 2009. Information quality applied: Best practices for improving business information, processes and systems, Wiley Publishing.
1) Can the information process be adapted by the information consumer?

2)Can the information be directly applied? Is it useful?

3) Does the information provision correspond to the user’s needs and habits?

EPPLER, M. J. 2006. Managing information quality: increasing the value of information in knowledge-intensive products and processes, Springer.
Relevance of data refers to the extent to which the data meets the needs of users. Information needs may change and is important that reviews take place to ensure data collected is still relevant for decision makers. HIQA 2011. International Review of Data Quality Health Information and Quality Authority (HIQA), Ireland. http://www.hiqa.ie/press-release/2011-04-28-international-review-data-quality.
Relevance is the degree to which statistics meet current and potential users’ needs. It refers to whether all statistics that are needed are produced and the extent to which concepts used (definitions, classifications etc.) LYON, M. 2008. Assessing Data Quality ,
Monetary and Financial Statistics.
Bank of England. http://www.bankofengland.co.uk/
statistics/Documents/ms/articles/art1mar08.pdf.
The data includes all of the types of information important for its use. PRICE, R. J. & SHANKS, G. Empirical refinement of a semiotic information quality framework. System Sciences, 2005. HICSS'05. Proceedings of the 38th Annual Hawaii International Conference on, 2005. IEEE, 216a-216a.
1) Intrinsic: The extent to which the information is new or informative in the context of a particular activity or community.

2) Relational Contextual:The amount of information contained in an information object. At the content level, it is measured as a ratio of the size of the informative content (measured in word terms that are stemmed and stopped) to the overall size of an information object. At the schema number of elements in the object level it is measured as a ratio of the number of unique elements over the total.

3) The extent to which information is applicable in a given activity.

4) The extent to which the model or schema and content of an information object are expressed by conventional, typified terms and forms according to some general-purpose reference source.

 STVILIA, B., GASSER, L., TWIDALE, M. B. & SMITH, L. C. 2007. A framework for information quality assessment. Journal of the American Society for Information Science and Technology, 58, 1720-1733.
1) Data are applicable and useful for the task at hand.

2) The quantity or volume of available data is appropriate.

3) Data are of sufficient depth, breath and scope for the task at hand.

 WANG, R. Y. & STRONG, D. M. 1996. Beyond accuracy: What data quality means to data consumers. Journal of management information systems, 5-33.

 

Value consistency

Characteristic Name: Value consistency
Dimension: Consistency
Description: Data values are consistent and do not provide conflicting or heterogeneous instances
Granularity: Element
Implementation Type: Rule-based approach
Characteristic Type: Declarative

Verification Metric:

The number of inconsistent data values reported in an attribute per thousand records

GuidelinesExamplesDefinitons

The implementation guidelines are guidelines to follow in regard to the characteristic. The scenarios are examples of the implementation

Guidelines: Scenario:
For critical data elements provide standard classifications (values lists) for data entry interfaces and restrict arbitrary values across the system (1) Country, city are taken from a standard list.
(2) Generally accepted industry classifications are used to analyse customers industry wise (Education, Banking & Finance, Medical, Manufacturing…….
When data elements are combined for specific identification/management/accounting purposes, standardise such combinations and use them across the system. (1) Customer and sales order are combined for identification purposes
(2) Costs of wastage are associated with individual orders they are incurred and managed.
Define data attributes in such a way that data values are atomic and hence consistency can be maintained for any form of aggregation or consolidation Name is divided into first name Middle name and Last Name
Maintain consistency in using unit of measures across different tables and different data bases Sales price is in $ in Sales table and Accounts receivable ledger

Validation Metric:

How mature is the creation and implementation of the DQ rules to maintain value consistency

These are examples of how the characteristic might occur in a database.

Example: Source:
School admin: a student’s date of birth has the same value and format in the school register as that stored within the Student database. N. Askham, et al., “The Six Primary Dimensions for Data Quality Assessment: Defining Data Quality Dimensions”, DAMA UK Working Group, 2013.
For example, data are inconsistent when it is documented that a male patient has had a hysterectomy. B. Cassidy, et al., “Practice Brief: Data Quality Management Model” in Journal of AHIMA, 1998, 69(6).
the name of the city and the postal code should be consistent. This can be enabled by entering just the postal code and filling in the name of the city systematically through the use of referential integrity with a postal code table Y. Lee, et al., “Journey to Data Quality”, Massachusetts Institute of Technology, 2006.
the data values ST Louis and Saint Louis may both refer to the same city. However, the recordings are inconsistent, and thus at least one of them is inaccurate. J. E. Olson, “Data Quality: The Accuracy Dimension”, Morgan Kaufmann Publishers, 9 January 2003.

The Definitions are examples of the characteristic that appear in the sources provided.

Definition: Source:
Domain Level: The data values persist from a particular data element of the data source to another data element in a second data source. Consistency can also reflect the regular use of standardized values, articularly in descriptive elements. Entity Level: The entity’s domains and domain values either persist intact or can be logically linked from one data source to another data source. Consistency can also reflect the regular use of standardized values particularly in descriptive domains. B. BYRNE, J. K., D. MCCARTY, G. SAUTER, H. SMITH, P WORCESTER 2008. The information perspective of SOA design Part 6:The value of applying the data quality analysis pattern in SOA. IBM corporation.
Determines the extent to which distinct data instances provide nonconflicting information about the same underlying data object. For example, the salary range for level 4 employees must be between $40,000 and $65,000. G. GATLING, C. B., R. CHAMPLIN, H. STEFANI, G. WEIGEL 2007. Enterprise Information Management with SAP, Boston, Galileo Press Inc.
Data is consistent if it doesn’t convey heterogeneity, neither in contents nor in form – anti examples: Order.Payment. Type = ‘Check’; Order. Payment. CreditCard_Nr = 4252… (inconsistency in contents); Order.requested_by: ‘European Central Bank’;Order.delivered_to: ‘ECB’ (inconsistency in form,because in the first case the customer is identified by the full name, while in the second case the customer’s acronym is used). KIMBALL, R. & CASERTA, J. 2004. The data warehouse ETL toolkit: practical techniques for extracting. Cleaning, Conforming, and Delivering, Digitized Format, originally published.
Consistency can be curiously simple or dangerously complex. In its most basic form, consistency refers to data values in one data set being consistent with values in another data set. Two data values drawn from separate data sets may be consistent with each other, yet both can be incorrect. LOSHIN, D. 2001. Enterprise knowledge management: The data quality approach, Morgan Kaufmann Pub.
In its most basic form, consistency refers to data values in one data set being consistent with values in another data set. A strict definition of consistency specifies that two data values drawn from separate data sets must not conflict with each other, although consistency does not necessarily imply correctness. LOSHIN, D. 2006. Monitoring Data quality Performance using Data Quality Metrics. Informatica Corporation.
Consistency, in popular usage, means that two or more things do not conflict with one another. This usage extends reasonably well to data values, although a bit of added discipline is desired. REDMAN, T. C. 1997. Data quality for the information age, Artech House, Inc.